Shipping & Returns

📦 Shipping & Returns Policy

🛫 Shipping Information

Processing Time
All items are handmade with care. Please allow 1–3 business days for your order to be prepared and shipped.

Shipping From
Santorini, Greece 🇬🇷

Estimated Delivery Times

Region

Estimated Time

 Europe 5–10 business days

Worldwide 10–20 business days

Please note that delivery times may vary during peak seasons or due to customs delays.

Shipping Method
Orders are shipped via Hellenic Post (ELTA) with a tracking number. You will receive tracking details once your order has been dispatched.

📮 Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order. We always try to keep shipping costs fair and transparent.

🎁 Gift Orders

If your item is a gift, let us know at checkout! We can include a handwritten note and ship directly to the recipient.

🚫 Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply in their country. We're not responsible for delays due to customs.

🔄 Returns & Exchanges

We gladly accept returns and exchanges.
Contact us within 14 days of delivery.
Ship items back within 21 days of delivery.

Conditions of return:

• Items must be returned in their original condition and packaging.

• Buyers are responsible for return shipping costs.

• Custom or personalized items cannot be returned unless they arrive damaged or defective.
  
  

❓ Questions?

If you have any concerns about your order or shipping, don’t hesitate to contact us. We’re always happy to help!

📩 santorinipumiceart@gmail.com or in our Contact Form.